Shipping Policy
Last updated: August 2, 2026
Shipping Area
Westlyco currently ships within all 50 United States, including Alaska and Hawaii. We do not currently ship internationally, to U.S. territories, or to APO/FPO addresses. P.O. Box delivery is available only when the carrier selected for the order supports it.
Shipping Cost
Standard shipping is free for all orders shipped within the 50 United States. No minimum purchase is required.
Order Processing
Orders are generally prepared for shipment within 1–2 business days after successful payment authorization. Business days are Monday through Friday, excluding U.S. federal holidays. Orders requiring payment, address, inventory, fraud, or customer verification may take longer.
Estimated Transit Time
Estimated transit time is generally 2–4 business days after the order is dispatched. The typical combined processing and transit estimate is therefore approximately 3–6 business days. Alaska, Hawaii, remote destinations, peak periods, holidays, severe weather, and carrier disruptions may require additional time.
Delivery dates are estimates and are not guarantees. A delay outside Westlyco's reasonable control does not automatically qualify an order for a refund, but we will assist with legitimate carrier issues.
Carrier Selection and Tracking
Westlyco selects the carrier and service according to the destination, package, and available delivery options. When tracking is available, tracking information will be sent to the email address used at checkout after dispatch. Tracking may take time to update after a label is created.
Address Accuracy and Changes
Customers are responsible for providing a complete and accurate delivery address. Contact support@westlyco.shop as soon as possible to request a correction. We will try to update the address before processing or dispatch but cannot guarantee that the change will be completed.
Additional costs resulting from an incorrect, incomplete, refused, or undeliverable address may be the customer's responsibility unless the problem was caused by Westlyco.
Lost, Damaged, or Incorrect Shipments
If tracking has not updated for an unusual period, a package is marked delivered but cannot be located, or a shipment arrives damaged or incorrect, contact Westlyco promptly with the order number and relevant photographs or tracking information. We may ask the customer to check the delivery location, household members, neighbors, or carrier before opening an investigation.
Eligible damaged, defective, incorrect, or materially misdescribed product claims must be submitted within 30 days after delivery and are handled under our Refund Policy.
Separate Shipments
Products in the same order may be shipped separately. When this occurs, available tracking information will identify each shipment, and no additional standard shipping charge will be added unless it was disclosed before checkout.
Contact Information
Westlyco
Email: support@westlyco.shop
Phone: +1 (419) 305-0509
Mailing address: 566 White Oak Dr, Toledo, Ohio 43615-5707, United States
Customer support hours are Monday through Friday, 9:00 a.m. to 5:00 p.m. Eastern Time, excluding U.S. federal holidays. We generally respond within 1–2 business days.