FAQ
Last updated: August 2, 2026
Who operates this website?
Westlyco is an independently operated online retailer based in Toledo, Ohio, United States. Westlyco is the seller for orders placed through westlyco.shop.
Is Westlyco affiliated with Naturium?
No. Westlyco is an independent retailer and is not affiliated with, endorsed by, sponsored by, or an official representative of Naturium.
Are the products authentic?
Yes. Westlyco sells authentic Naturium-branded products obtained through lawful sources.
Where do you ship?
We currently ship within all 50 United States, including Alaska and Hawaii. We do not currently ship internationally, to U.S. territories, or to APO/FPO addresses. P.O. Box delivery is available only when the carrier selected for the order supports it.
How much is shipping?
Standard shipping is free for all orders shipped within the 50 United States. No minimum purchase is required.
How long will delivery take?
Orders are generally processed within 1–2 business days. Estimated transit time is generally 2–4 business days after dispatch. Alaska, Hawaii, remote destinations, holidays, weather, and carrier disruptions may require additional time.
How can I track my order?
When tracking is available, a shipping confirmation email will be sent after dispatch. The carrier is selected according to the destination, package, and available service.
What if my order arrives damaged or incorrect?
Email support@westlyco.shop within 30 days after delivery. Include your order number and clear photographs. If the claim is approved, Westlyco will provide an appropriate replacement or refund and will cover any required return shipping.
Do you accept change-of-mind returns?
No. Because of product safety, hygiene, and quality-control considerations, Westlyco does not accept returns for preference, change of mind, ordering the wrong item, or opened or used products unless the product is damaged, defective, incorrect, or materially not as described.
How long do refunds take?
Approved refunds are issued to the original payment method. They generally appear within 5–10 business days after issuance, although the timing is controlled by the bank or payment provider.
Can I cancel or change an order?
Contact us as soon as possible. We will try to cancel the order or update the address before processing or dispatch, but we cannot guarantee that a requested change will be completed.
What payment methods are accepted?
Available credit and debit card methods are displayed during checkout. The final payment options depend on the secure payment service available for the order.
Contact Information
Westlyco
Email: support@westlyco.shop
Phone: +1 (419) 305-0509
Mailing address: 566 White Oak Dr, Toledo, Ohio 43615-5707, United States
Customer support hours are Monday through Friday, 9:00 a.m. to 5:00 p.m. Eastern Time, excluding U.S. federal holidays. We generally respond within 1–2 business days.