Refund Policy
Last updated: August 2, 2026
Overview
Westlyco accepts claims submitted within 30 days after delivery when a product arrives damaged, is defective, is incorrect, or is materially not as described on westlyco.shop. Westlyco does not accept returns for preference, change of mind, ordering the wrong item, or other reasons unrelated to a qualifying product or fulfillment problem.
Eligible Claims
A claim may be eligible when:
- The product was damaged during delivery.
- The product is defective.
- The product received is different from the product ordered.
- The product is materially inconsistent with the description on westlyco.shop.
Discounted products receive the same protection for eligible damage, defect, incorrect-item, or material-description claims.
Non-Eligible Returns
We do not accept returns for change of mind, personal preference, ordering errors, minor packaging variation that does not affect the product, or dissatisfaction unrelated to damage, defect, incorrect fulfillment, or a material description issue. Opened or used personal care products are not returnable unless they qualify under an eligible claim above. Gift cards, if offered, are non-refundable except where required by law.
How to Submit a Claim
- Email support@westlyco.shop within 30 days after delivery.
- Include the order number, the email used at checkout, a description of the issue, and clear photographs of the product, packaging, and shipping label when available.
- Keep the product and packaging until Westlyco provides written instructions.
Submitting a claim does not automatically approve a refund or replacement. Westlyco will review the information and normally respond within 1–2 business days.
Return Authorization and Shipping
Do not return a product without prior written authorization. Our public mailing address is not a return facility. If a physical return is required for an approved claim, Westlyco will provide a prepaid return label and designated return address by email. Westlyco pays the required return shipping for approved eligible claims and does not charge a restocking fee.
Resolution
Depending on the circumstances and product availability, Westlyco may offer a replacement, a refund to the original payment method, or another remedy required by law. We may not require the return of a damaged product when return shipping would be unreasonable, but customers must follow the written instructions provided for the claim.
Refund Timing
After a refund is approved and any required return or verification is completed, Westlyco will issue the refund to the original payment method. Refunds generally appear within 5–10 business days after issuance. Banks and payment providers control final posting time.
Order Cancellations and Address Changes
Contact us as soon as possible if an order needs to be canceled or an address needs to be changed. We will try to complete the request before processing or dispatch, but we cannot guarantee a cancellation or change once fulfillment has begun. An order that has already shipped remains subject to this Refund Policy.
Consumer Rights
Nothing in this policy limits rights that cannot be waived under applicable law.
Contact Information
Westlyco
Email: support@westlyco.shop
Phone: +1 (419) 305-0509
Mailing address: 566 White Oak Dr, Toledo, Ohio 43615-5707, United States
Customer support hours are Monday through Friday, 9:00 a.m. to 5:00 p.m. Eastern Time, excluding U.S. federal holidays. We generally respond within 1–2 business days.